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  • Q: What is the postage policy for orders placed on Paris And Chaya?
    A: At Paris And Chaya, we’re committed to ensuring your bespoke laser-engraved treasures arrive safely and on time. Here’s what you need to know about our shipping options: UK Orders: Enjoy free standard shipping with delivery within 10 business days. If you need your order sooner, our expedited shipping option guarantees delivery in just 1-3 business days. International Orders: We’re proud to serve customers around the globe! International shipping is available, but please note that delivery times vary based on your destination. Additional costs may be incurred, so we kindly ask you to request a quote on international postage before placing your order. Also, customers are responsible for any applicable import taxes and duties. Every order is handled with precision and care to ensure your crafted moments reach you in perfect condition. Happy crafting!🎁✨
  • Q: What information do I need to provide for personalisation at Paris And Chaya?
    A: At Paris And Chaya, we are passionate about crafting bespoke laser-engraved treasures that perfectly capture your sentiments. To ensure your personalised gift is created with precision and care, please provide the following information: 1. Text: The exact text you wish to have engraved. This can include names, dates, phrases, or any special messages. Please double-check your spelling and punctuation to avoid any errors. 2. Font Style: If you have a preferred font style, kindly specify it. We offer a variety of font options to match the tone and style of your gift. 3. Design Preferences: Share any specific design preferences or motifs you would like incorporated, such as floral patterns, geometric shapes, or custom artwork. 4. Material Choice: Select the material for your item (e.g., wood, glass as different materials can affect the engraving style and final appearance. 5. Dimensions: If applicable, provide the dimensions or size specifications of the item you’re customising. 6. Additional Instructions: Any other special instructions or details that will help us in crafting your perfect piece. By providing this comprehensive information, we can ensure that your personalised gift from Paris And Chaya will be a cherished reminder of a special moment, custom-made just for you.
  • Q: Can I see a draft proof of my order before it goes into production?
    A: Yes, at Paris And Chaya, we understand how important it is for you to ensure your bespoke laser-engraved treasures are perfect. If you'd like to see a draft proof of your order before it goes into production, simply request this at checkout. We'll be more than happy to provide you with a detailed draft to ensure everything meets your expectations before we begin crafting your unforgettable gift.
  • Q: How long does personalisation take for an order at Paris And Chaya?
    A: At Paris And Chaya, we understand the importance of creating truly unique and personalised items that our customers will cherish. The personalisation process typically takes between 3 to 5 business days to complete. This allows our artisans enough time to ensure every detail is crafted to perfection with the care and precision that our bespoke laser-engraved treasures are known for. Once the personalisation is complete, your order will be shipped promptly. Please note that during peak seasons or high demand periods, the processing time may extend slightly, but we always strive to provide updates and transparent communication throughout the process. Thank you for choosing Paris And Chaya for your special gifts!
  • Q: Can I track my order from Paris And Chaya?
    A: At Paris And Chaya, we take pride in ensuring that your unique, laser-engraved treasures reach you safely and efficiently. For our standard delivery, we use Royal Mail 2nd Class, which does not include order tracking. However, for all other delivery services, you will be able to track your order. Once your purchase has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to monitor your parcel's journey. This way, you can have peace of mind knowing exactly when your special items will arrive.
  • Q: What materials are used for my personalised gifts at Paris And Chaya?
    A: At Paris And Chaya, we take pride in crafting your personalised gifts using high-quality, sustainable materials. We primarily use certified FCO wood, ensuring that our products are not only beautifully made but also ethically sourced. Additionally, we are committed to environmental sustainability and make every effort to reuse any packaging sent to us by our suppliers. This practice helps us reduce wastage, decrease landfill, and lower our CO2 emissions, aligning with our ethos of creating unforgettable moments with precision and care.
  • Q: What should I do if my order from Paris And Chaya arrives damaged?
    A: We are truly sorry to hear that your order from Paris And Chaya arrived damaged. To resolve this, please contact us within 7 days of receiving your order. Be sure to include photos of the damage, the condition of the order packaging, and the outer packaging showing the postage label. Our team will review the information and work promptly to rectify the issue. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in this matter.
  • Q: Is my payment information secured when shopping at Paris And Chaya?
    A: At Paris And Chaya, we prioritise the security of your payment information to ensure a safe shopping experience. Our online craft store employs advanced encryption technologies and complies with strict industry standards to protect your personal and financial data. Additionally, we partner with reputable payment gateways that offer secure transaction processing. Rest assured, your payment details are safeguarded, allowing you to shop our bespoke laser-engraved treasures with peace of mind.
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