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Returns Policy

At Paris and Chaya, we strive to ensure that our products are dispatched in perfect condition. However, in rare instances where circumstances beyond our control, such as damage in transit, may lead to your item arriving in an unsatisfactory state, we are here to assist you. If you receive a faulty, damaged, or incorrect item, please contact us immediately at Our dedicated team will promptly investigate the issue and provide a response within 24/48 working hours.


To expedite the process, kindly include the following information:

Your Name
Email Address
Postal Address
Order Number
Details of the problem or fault
Photo evidence of the fault or damage*

*Please note that we may request photographic evidence to process your claim efficiently. Due to the personalised nature of our products, items that have been personalised are non-refundable.

Refund Processing Time

Your refund may take up to 2 weeks to be processed. Once initiated, it may take 2-5 working days for the refunded amount to reflect in your bank account.

Multiple Refund Requests

In cases of repeated refund claims from the same individual or group, we reserve the right to deny the refund or replacement of an order.

Additionally, we may opt not to accept future orders from such customers. Any decisions regarding this matter will be communicated in writing, either via email or telephone.

Please note:
Under the Distant Selling Regulations, items that are personalised or made to order are not eligible for a cooling-off period.

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